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Frequently Asked Questions
How does the account verification procedure work?
Navigate to your profile settings and select "Verify Account". Upload clear photos of your government-issued ID, a current selfie, and a document confirming your place of residence. The verification process typically takes 24 to 72 hours to complete.
What payment methods do you support?
Our platform accepts various payment solutions, including direct bank transfers, instant payment systems, leading credit and debit cards, as well as digital wallets. Every transaction is protected by modern security protocols.
What are the withdrawal timeframes?
Standard withdrawals are processed from 45 minutes to 8 hours depending on the chosen payment method. Premium-level users receive expedited processing for faster access to funds.
How to activate the welcome bonus?
New users can activate welcome bonuses during their first account deposit by applying the promotional code during checkout. Check our current promotional offers page for available bonus options.
What responsible gaming support is available?
We promote healthy gaming habits through our specialized support team. Contact us for assistance with spending limits, gaming breaks, or account restrictions. Professional counseling referrals are available when needed.